Degraded Application Performance and Chat Load issues

Incident Report for Qualified

Resolved

This incident has been resolved.

Posted Jul 10, 2024 - 18:03 UTC

Monitoring

A fix has been put in place and all performance degradation issues are now returning to normal. We will continue to monitor to ensure this has been fully resolved.

Posted Jul 10, 2024 - 15:35 UTC

Identified

The issue has been identified and we are seeing performance improvements in the application and the Widget loads.
We will continue to provide updates as the issue is fully resolved.

Posted Jul 10, 2024 - 15:10 UTC

Investigating

We are currently investigating an issue where we are seeing App Performance issues, users may see some issues loading the application. We are also seeing some inconsistent widget loads.

We will continue to make updates as the issue is identified and a fix is put in place.

Posted Jul 10, 2024 - 15:00 UTC

This incident affected: Application and Messenger.