Application Load Times and Analytics Performance
Resolved·Partial outage

This incident has been resolved.

Wed, Jul 12, 2023, 12:25 AM
(1 year ago)
·
Affected components
Web App
Updates

Resolved

This incident has been resolved.

Wed, Jul 12, 2023, 12:25 AM

Monitoring

Our team has put a fix in place, but is continuing to monitor to ensure the application load time and analytics performance is stable.

Tue, Jul 11, 2023, 08:44 PM(3 hours earlier)

Identified

Work has been done that has improved the performance in the application and in Analytics. There is additional work being done in Analytics however reps should be able to load reports and no longer seeing delays with loading visitor cards or starting conversations.We will continue to provide an update as this is fully resolved.

Tue, Jul 11, 2023, 01:59 PM(6 hours earlier)

Identified

Work is continuing to be done to improve the degraded performance in the application and in Analytics. Reps may continue to see delays in loading visitor cards and chats and reps may continue to see problems with loading Analytics.We will continue to update this status as the issue is resolved.

Tue, Jul 11, 2023, 01:05 PM(54 minutes earlier)

Identified

Our team has identified issues with application load times and analytics performance. Chat widgets have not been impacted by this however reps may see delays in opening visitor cards and starting chats. A fix is currently being worked on to improve the performance and improve Analytics.We will continue to update this status as the issue is resolved.

Tue, Jul 11, 2023, 11:52 AM(1 hour earlier)
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